Delivery Information
Shipping
All items which state "IN STOCK" will ship same business day if ordered by noon Pacific Time. All products purchases over $100, before sales tax, receive free FedEx Overnight weekday delivery.
- We do not ship to post office boxes or APO/FPO/DPO addresses.
- International orders are shipped via international Fedex standard service.
- Sizing requests may add an additional day of processing.
- All Shipping Services:Shipping costs are calculated based on your selected shipping method, the weight of your package, and your delivery address. The shipping cost will be displayed at checkout before you finalize your purchase. We strive to provide transparent and competitive shipping rates to ensure a hassle-free shopping experience.
Free shipping does not apply on refunds, exchanges or repairs. Most items are shipped "direct signature required", and someone will have to be physically present to sign for the item. There is no indirect delivery, and the courier will not leave the package if a door tag is left with a signature. We will not be held liable for any packages which arrive late due to courier delays. If the ordered package does not arrive on the date provided, please contact us immediately. Any undelivered items must be reported to us within 48 hours of the promised arrival date.
In the case that a package is refused or deemed non-deliverable, and thus returned to us, return and re-shipping charges incurred will be the sole responsibility of purchaser. Packages which have not been delivered or picked up by the customer for three days will be returned to us at the customer's expense; customer will also be liable for re-shipping fees.
In the unlikely event, a package is lost in transit, a replacement will be shipped upon the courier's acknowledgment of package loss and remittance of payment for the claim.
Retuens & Exchanges
Every Salomerhys.com purchase comes with our 30-day, money-back guarantee so that you can be sure your new product meets your expectations.
If you would like to return your Salomerhys.com purchase, you may initiate your return below. For a refund to be issued, item(s) must be returned to us within 30 days of delivery, and must be in original condition . Any gift with purchase items must also be returned; in the event that any of these items are not returned, the retail value of the gift will be deducted from your refund. We do not accept returns for products purchased from our retail partners.Return shipping costs will be deducted from the refund.
Please allow up to two weeks for your return to be processed once it has arrived at our facility. Refunds will be issued to the purchaser in the same form of payment used for the original sales transaction, and may take an additional 7-10 days to appear, depending on your financial institution / issuer.
Gift Cards & Expedited shipping charges (UPS 2-Day & UPS Overnight) are non-refundable.
If you would like assistance with an exchange, or selecting a replacement model, please Contact Us at [email protected].